Terms of Service

1. Acceptance of terms

By accessing or using the Sentix Revenue Platform at sentixrevenue.com or app.sentixrevenue.com (the "Platform"), you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you are using the Platform on behalf of a business, you represent that you have authority to bind that business to these Terms.

If you do not agree to these Terms, do not use the Platform.

2. Description of services

Sentix LLC ("Sentix," "we," "us") provides AI-driven revenue acquisition, conversion, and retention services for small and mid-sized businesses through the Sentix Revenue Platform. Our services include:

• AI prospect research and lead scoring using the Claude AI model
• Personalized 14-day outreach sequence generation
• Email sending on behalf of clients through their connected Gmail or Outlook accounts
• Email open, click, and reply tracking
• CRM synchronization with HubSpot and Salesforce
• Pipeline management and sequence tracking
• Revenue measurement, reporting, and revenue-share billing
• AI reply classification and routing

We reserve the right to modify, suspend, or discontinue any feature of the Platform at any time with reasonable notice.

3. Accounts and access

To use the Platform you must create an account through our authentication provider Clerk. You are responsible for maintaining the security of your account and all activity that occurs under it.

• You must provide accurate and complete information when creating your account
• You must be at least 18 years old to use the Platform
• You may not share your login credentials with others
• You must notify us immediately if you suspect unauthorized access to your account
• We may suspend or terminate accounts that violate these Terms

Client accounts are role-based. Each client user sees only their own data. Administrator accounts (Sentix staff) have access to all client data for operational purposes only.

4. Revenue-share model

Sentix operates on a performance-based revenue-share model. The specific terms of each client engagement are documented in a separate Revenue-Share Agreement signed at onboarding. Key principles include:

Baseline

At the start of each engagement, we document the client's average monthly revenue for the prior three months. This becomes the baseline. Sentix earns only on revenue above this baseline.

Revenue-share percentage

The agreed percentage (typically 10–20%) is applied to incremental revenue generated above the baseline. This percentage is fixed in the Revenue-Share Agreement and cannot be changed without written consent from both parties.

Measurement and payment

• Revenue is measured monthly against the agreed baseline
• Sentix provides a monthly report showing revenue generated and earnings due
• Payment is due within 15 days of each monthly report
• Payments are processed through Stripe
• Disputed amounts must be raised in writing within 10 days of receiving the monthly report

No upfront fees

Sentix charges no setup fees, retainer fees, or subscription fees. If Sentix does not generate measurable incremental revenue above your baseline in a given month, no payment is due for that month.

5. Client data and ownership

You retain full ownership of all data you bring to or generate through the Platform, including prospect lists, CRM data, email content, and revenue figures ("Client Data").

• Sentix does not claim any ownership over your Client Data
• You grant Sentix a limited license to use Client Data solely to provide the services described in these Terms
• We do not sell or share your Client Data with third parties except as described in our Privacy Policy
• Upon termination, you may request an export of your Client Data within 30 days
• After 90 days following termination, we may delete your Client Data from our systems

6. Authorized email use

When you connect your Gmail or Outlook account to the Platform, you authorize Sentix to:

• Send outreach emails from your email address to prospects you have identified
• Track opens, clicks, and replies on emails sent through the Platform
• Read inbound replies to classify and route them appropriately

You are responsible for ensuring that all outreach conducted through the Platform complies with applicable laws including CAN-SPAM, CASL, and GDPR where applicable. You represent that you have a legitimate basis for contacting each prospect.

Sentix will not send emails to any address that has opted out or unsubscribed. We maintain suppression lists and honor all opt-out requests immediately.

You may revoke email access at any time through your Google or Microsoft account settings.

7. CRM integration use

When you connect a HubSpot or Salesforce account, you authorize Sentix to write activity data to your CRM on your behalf. This includes contact records, engagement history, lead scores, and deal data. We access your CRM only to write this data and to match existing records. We do not export, sell, or otherwise use your CRM data beyond providing the Platform's features.

You may disconnect your CRM at any time from your account settings.

8. Acceptable use

You agree not to use the Platform to:

• Send spam, unsolicited bulk email, or any communication that violates applicable law
• Contact individuals who have opted out or requested no further communication
• Impersonate any person or entity or misrepresent your affiliation
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to any part of the Platform or its infrastructure
• Use the Platform for any illegal purpose or in violation of any applicable law
• Reverse engineer, decompile, or attempt to extract source code from the Platform
• Resell or sublicense access to the Platform without written consent from Sentix
• Interfere with the proper operation of the Platform or other users' use of it

Violation of these acceptable use terms may result in immediate suspension or termination of your account.

9. Intellectual property

The Sentix Revenue Platform, including its software, design, AI workflows, and all content created by Sentix (excluding your Client Data), is owned by Sentix LLC and protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, or create derivative works from any part of the Platform without our prior written consent.

AI-generated content produced by the Platform on your behalf (such as outreach sequences and prospect research) is provided for your use as part of the services. You may use this content for your business purposes.

10. Confidentiality

Each party agrees to keep the other party's confidential information confidential and not to disclose it to third parties without prior written consent. Confidential information includes business data, revenue figures, prospect lists, pricing, and technical information.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

11. Disclaimers and warranties

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. SENTIX DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY SPECIFIC REVENUE RESULTS WILL BE ACHIEVED.

While Sentix uses commercially reasonable efforts to generate incremental revenue for clients, we do not guarantee specific outcomes. Results depend on many factors outside our control including market conditions, your business, and prospect behavior.

We do not warrant the accuracy or completeness of AI-generated research, prospect data, or outreach content. You are responsible for reviewing all content before use.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SENTIX LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF THE PLATFORM, INCLUDING LOSS OF REVENUE, PROFITS, DATA, OR BUSINESS OPPORTUNITIES.

OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE PLATFORM WILL NOT EXCEED THE TOTAL REVENUE-SHARE FEES PAID BY YOU TO SENTIX IN THE THREE MONTHS PRECEDING THE CLAIM.

13. Termination

Either party may terminate the service relationship with 30 days written notice. Sentix may terminate immediately if you violate these Terms or your Revenue-Share Agreement.

Upon termination:

• All active outreach sequences will be stopped immediately
• Your access to the Platform will be revoked
• Any outstanding revenue-share payments remain due and payable
• You may request an export of your Client Data within 30 days
• Sections of these Terms that should survive termination (confidentiality, IP, limitation of liability) will remain in effect

14. Governing law

These Terms are governed by the laws of the United States. Any disputes arising from these Terms or your use of the Platform will be resolved through binding arbitration in accordance with the American Arbitration Association rules, except that either party may seek injunctive relief in a court of competent jurisdiction.

You waive any right to participate in a class action lawsuit or class-wide arbitration.

15. Changes to terms

We may update these Terms from time to time. When we make material changes, we will notify you by email or by posting a prominent notice on the Platform at least 14 days before the changes take effect.

Your continued use of the Platform after changes take effect constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform before they take effect.